Question 1

Is a prescription required to order?

Accepted Answer

Yes. Orders placed online are connected to licensed medical professionals for review. A prescription is issued only when the reviewer determines it is appropriate.

Question 2

When is my card charged?

Accepted Answer

When payment collection is enabled, checkout authorizes the order first and payment is captured only after physician approval. If an order is declined, the authorization is canceled or the beta team coordinates next steps when payment collection is disabled.

Question 3

What is your return policy?

Accepted Answer

Prescription medications, medical devices, and medical accessories cannot be returned or exchanged after shipment. Damaged, defective, lost, or missing shipments should be reported to customer service for review.

Question 4

How should I store my syringes?

Accepted Answer

Legacy FAQ guidance says syringes should be stored at room temperature, in a dry place, and out of direct light. Expiration dates vary and are printed on each syringe package.

Question 5

What comes delivered in each package?

Accepted Answer

Each injection is individually sealed, packaged, and labeled. Packages may include the self-injector if purchased, instructions, temperature-control materials, and a sharps disposal container.

Question 6

How are products shipped?

Accepted Answer

Products ship in prescription-controlled packages. Tracking is sent after shipment, P.O. boxes are not permitted, and an adult signature may be required.

Question 7

Do you accept insurance?

Accepted Answer

Legacy FAQ states that insurance is not accepted. If payment options change, the updated policy will be posted before checkout.

Question 8

Can I use my own doctor or prescription?

Accepted Answer

Legacy FAQ states that outside prescriptions are not accepted because B12Rx uses its own medical doctors and staff for the online order review workflow.

Question 9

How much B12 is in each injection?

Accepted Answer

Our shots contain 2,000–4,000 mcg of B12 per injection depending on the formula. Methyl-Renew is 2,000 mcg, Lipo-Energy is 3,000 mcg, and Dual-MAX is 4,000 mcg (3,000 mcg Methyl + 1,000 mcg Hydroxo).

Question 10

How often should I take a shot?

Accepted Answer

Most people start with one shot per week for the first month, then once every 2 weeks for maintenance. Your physician will tailor this to your individual needs after reviewing your intake.

Question 11

Are there any side effects?

Accepted Answer

B12 injections are very safe. Some people may notice mild soreness at the injection site that resolves within a few hours. Reach out to your physician for any unusual symptoms.

Question 12

What happens if my order cannot be approved?

Accepted Answer

If clinical or operational review cannot be completed, the order can be declined, canceled, or refunded according to the Shipping & Returns policy.

Frequently Asked Questions

Common questions